C.N.I.S Services Division

C.N.I.S Services Division is dedicated to providing our customers with unparalleled Information Technology Services, our focus is set on enabling our customers to grow their businesses more efficiently with the aid of the correct Information Technology infrastructure.

We Achieve this with our client engagement model, which ensures we understand, meet and exceed our customers requirements and expectations.

• Needs Analysis. The needs analysis component typically involves us meeting with the customer at their premisis, in order for us to understand the customers current Information Technology or surveillance systems in place. In this phase we would personally meet with the relevant parties on site, to discuss your current and future requirements for your infrastrucutre. It is during the Needs Analysis phase that we at C.N.I.S would request the customer to take us around their business and explain the functioning of each department and location of their business. In the needs analysis phase, we will perform an exhaustive audit on all Information Technology and survillance equipment currently on site, and recommendations will be made should we find obsolete or damaged equipment, we will also be able to recommend additional equipment should we identify areas that may require it.
• Service Level or Maintenance Agreement Once we have completed the needs analysis phase, we will then formulate a service level agreement, with or without a maintenance contract, taking into account the specific requirements of our customer. The Service Level Agreements at C.N.I.S, are tailored specifically for each individual customer, in order to provide them with a service that meets their requirements. It is during the Service Level Agreement discussions where we will dicuss the benefits of incorporating a hardware and software maintenance contract in the Service Level Agreement. Once Acceptance and signoff of the Service Level Agreement has taken place, we will then move into the next phase.
• Implementation The implementation phase is where the Service Level Agreement kicks in and we at C.N.I.S, configure our systems to accommodate the specific Service Level Agreement of the customer.
• Review The Review phase of our engagement model, is a continual process that includes monthly, quarterly and annual service level meetings with our customers. In these meetings analysis of incidents logged will take place and recommendations will be given should we determine that training is required, or upgrading of equipment is required etc. C.N.I.S will actively engage with the custoemr to determine if the Service Level Agreements are being met contractually and to determine if there are any areas where we as a service provider are lacking in our service and where we can improve on our services.